Fort Leavenworth Unified School District 207

Remote Learning » Technology Troubleshooting

Technology Troubleshooting

Most Common Tech Issues—and How to Fix Them

  • Try one more time: Most people do this—in fact, they often click the trackpad so many times that they make matters far worse and get the spinning beachball of death. So I repeat: Try only one more time, and then proceed to the next tip.
  • Try a different browser: If you’re having problems with a website, using a different browser may help.
  • Check your Wi-Fi signal: With everyone in the family working and learning online, often using video, they’re spreading out to get some privacy. That can cause Wi-Fi connection issues if you’re in a remote part of the home. Make sure you have a strong signal.
  • Quit the software: This applies to web browsers or apps—and make sure you also close unnecessary tabs on your browser. Here’s how to quit an app on an Apple iOS device and on an Android device.
  • Update the software: Companies are updating frequently now because of the demands of home learning, so make sure your software is up to date. After updating, restart the device.
  • Log out and then log in again: But first, make sure you remember your password.
  • Restart the device: Restarting is like a getting a full night’s sleep—it clears memory and restores the device’s inner workings.

Other Tech Issues—and How to Fix Them

  • Chromebook will not turn on after charging
          -Close Chromebook, plug in power cable and attempt to power on while cable is plugged in.
  • Chromebook cannot find ChromeOS upon startup
          -Restart Chromebook. if issue persists, fill out tech ticket.
  • Navigating Google Apps in Classlink on iPads